Customer Service Banker

New Hampshire Mutual Bancorp • Full-time • Ashland, New Hampshire, United States • 3w ago

Company: MVSB

Title: Customer Service Banker (Universal Banker)

Location: Ashland, New Hampshire

Position Details: Full Time, including rotational Saturdays

Are you a customer-focused banking professional who enjoys building relationships, solving problems, and helping people feel confident with their banking needs? We’re looking for a Customer Service Banker who thrives on creating a welcoming environment, building trusted relationships, and delivering a positive banking experience.

As a Customer Service Banker, you’ll support customers with everyday banking needs, while helping to connect them with the products and services that best support their financial goals. If you enjoy building meaningful customer relationships, supporting your local community, and being part of a collaborative team environment, we invite you to explore our opportunity at our branch in Ashland, NH.

MVSB is honored to be recognized as 1st Place for "Best Place to Work" by the Laconia Daily Sun's Best of the Lakes Region.

Why You’ll Love Working Here

In addition to a competitive salary, we offer a comprehensive benefits package designed to support you both personally and professionally, including medical, dental, and vision coverage, a 401(k) with company match, paid time off, paid parental leave, tuition reimbursement, professional development opportunities, and the chance to be part of a supportive team that values the work you do every day.

Starting pay begins at $21.63 per hour and is negotiable based on level of experience

What We’re Looking For

High school diploma or GED
Minimum one year experience in customer service and/or cash handling role
Experience utilizing software applications to perform customer service duties
Strong interpersonal and organizational skills
Must be able to work rotating Saturdays
Ability to travel between branch locations as needed
Prior bank teller transaction knowledge a plus but not required

What You’ll Do

Maintain a working knowledge of banking products and services while promoting them to the customer
Demonstrate an openness and willingness to switch between the teller and customer service positions as the needs arise
Complete individual and business account deposit/withdrawal transactions, account opening and maintenance activities including checking, savings and time deposits
Provide a professional customer service experience while obtaining new business opportunity referrals through needs based inquiry
Responds to questions and resolve problems or concerns for customers effectively and efficiently

Physical Requirements

This role is performed in a branch environment and requires regular standing and movement, visual and manual dexterity to operate office equipment, occasional handling of up to 40 pounds, and some bending and lifting. Independent travel to other branches or locations may be required.

Why Join Us

We believe in building genuine partnerships that encompass top-of-the-line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!

If you’re ready to grow your banking career in a customer-focused community branch, we’d love to hear from you. Join an award-winning team where your contributions, service, and local impact will be valued every day.

We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.

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