Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Profit sharing

At WV Physical Therapy we believe that the process of becoming and being a patient in our clinic should be a seamless, easy experience. We are looking for a Physical Therapy Schedule Coordinator who, within minutes, can make our new and returning patients realize that they made the right choice by contacting us.

Are you that warm, friendly, resourceful, positive person who is quick to learn and able to multi-task who can give our patients the best healthcare customer service experience they have experienced? If so, please check out the key responsibilities and qualifications of this role below:

Key Responsibilities

Schedule, confirm, and reschedule physical therapy appointments efficiently
Coordinate multiple therapist schedules to maximize clinic efficiency and patient access
Communicate with patients regarding appointment availability, cancellations, and waitlists
Communicate schedule changes to staff and clients in a timely manner
Monitor availability and resolve scheduling conflicts
Verify patient demographics and referral information at scheduling
Work closely with therapists and clinical staff to ensure appropriate appointment lengths and coverage
Maintain accurate patient schedules in the EMR and scheduling systems
Follow HIPAA guidelines to protect patient confidentiality
Provide front-desk and administrative support as needed

Qualifications

Previous experience in a healthcare, physical therapy, or medical office setting preferred
Strong customer service and communication skills
Excellent organizational multitasking abilities and time-management skills
Ability to multitask and remain calm in a fast-paced environment
Attention to detail and problem-solving mindset
Excellent verbal and written communication skills
Familiarity with EMR systems and medical scheduling software preferred
Proficiency with Microsoft Office / Google Workspace /spreadsheets
Ability to handle sensitive patient information with professionalism and empathy

What We Offer

Competitive compensation based on experience
Medical, dental, PTO, 401K (for eligible employees)
Supportive, team-oriented clinic environment
Training provided for the right candidate
Opportunities for growth within a healthcare organization

How to Apply

Interested candidates should submit a resume and brief cover letter. We look forward to welcoming a dedicated Schedule Coordinator to our Physical Therapy team.

Compensation: $20.00 - $23.00 per hour

WV Physical Therapy

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